Frequently Asked Questions

Each sign we make is a unique labor of love, made to your specifications.
Because of this, we’re unable to accept cancellations, returns, or exchanges. We will work closely with you to ensure your custom work is something you'll be 100% satisfied with.

For more details, please see our Refund Policy page.

Every project is different, so prices vary greatly. Whether you need one simple sign VS several large & elaborate signs, costs will be determined per project. To get a quote, Contact us with your project details and we’ll provide you a quote.

We process payments through 3rd party invoicing, sent to your email.
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We accept: Debit or credit cards, digital wallets like Apple Pay or Google Pay, Cash App Pay, ACH bank transfer, and Afterpay

For custom signs, you will be charged in full after we provide you with a quote and invoice. Production of your signs will begin only after full payment is received.

For first-time users of our services, a Preparation Fee may be charged if there is a need to test materials, create working files, or provide a proof of concept. If the test is satisfactory, you will be charged in full to start fabrication of your products.

Yes. California sales tax will apply to all orders (7.75%). Sales tax rates are subject to change.

Turnaround times will vary by the complexity of the project, material availability, and peak seasons. For signs, 2-4 weeks is usually expected from the time payment is received. We will let you know the lead time when we discuss your project.

Yes, we accept inspiration images to emulate as best we can. This may incur a Design Fee, depending on the complexity of the requests. Simple inspirations may not need a Design Fee, and this is up to our sole discretion.

You may request changes to your order as long as they’re not a significant change to labor or material sourcing. Simple changes may be acceptable with no problem. However, if there’s a major change needed, additional fees may apply at our sole discretion.

If you're local to Southern California, we can hand deliver the order for a Delivery Fee.

However, sign installation is the responsibility of the client.

Our signs include hanging hardware in the backside, which makes it easy to hang onto a hook, nail, or anchor secured on the wall.

Currently we only ship to the continental U.S., but we hope to expand our range soon.

Yes it’s possible. We’re based in San Diego County, California. If that location works for you, we can discuss it among all other project details.

Shipping times will vary depending on your state and zip code. We’ll provide a tracking number once your product is shipped. Shipping speed will be handled on a case-by-case basis, and the client will be responsible for paying all shipping charges.  

Shipping is calculated based on the size of your project and your delivery zip code. This will be discussed and figured out before the project begins.

It’s possible, but it will be determined on a case-by-case basis. A Rush Order fee will apply. Due to the hand-crafted nature of each piece, turnaround times will depend on the complexity of your order.

Our custom signs will arrive fully assembled & ready to hang.
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The products made through our services will depend on the deliverables we agree on.